Esure Calls Come Home ; Financial Mail Fighting for the Customer

Summary

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ANOTHER big name in British financial services is making a U- turn on outsourcing work to India.

Insurance tycoon Peter Wood, best known as founder of Direct Line, has moved the call centres of his esure company back from India, blaming poor service and suggesting the trend for outsourcing is doomed. The move comes as Financial Mail's campaign for customers who do not want to deal with overseas call centres gathers strength.

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Esure Calls Come Home ; Financial Mail Fighting for the Customer

Wood, whose HBoS-backed esure includes the Sheila's Wheels brand, op...

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