No Frills,Fewer Moans ; Frank Barrett Examines the Mysterious Case of the Vanishing Airline Complaints
Mail on Sunday › January 10, 2005
Linked as:
Summary
THERE is a famous Sherlock Holmes story where the investigation of a crime hinges on the curious incident of the dog in the nighttime the fact that the dog failed to bark.
Editing the travel pages, one gets an indication of how things are changing not so much by what readers complain about as what you don't complain about.See the full content of this document
Extract
No Frills,Fewer Moans ; Frank Barrett Examines the Mysterious Case of the Vanishing Airline Complaints
The number one dog that no longer barks is, as it were, complaints about no-frills airlines.
A couple of years ago each postbag brought ...See the full content of this document
Sponsored links
