Lloyds Forced to Apologise After Call-Centre Fiasco ; Customers Left Hanging On for Ten Minutes As Bank Rings Up Profit

Summary

---

ONE of Britain's biggest banks has been forced to apologise after a call-centre fiasco left customers hanging on the phone.

Instead of being put through to a member of staff, callers to Lloyds TSB which made a Pounds 3.7billion profit last year have been stuck listening to a recorded message for up to ten minutes at a time.

See the full content of this document

Extract

---

Lloyds Forced to Apologise After Call-Centre Fiasco ; Customers Left Hanging On for Ten Minutes As Bank Rings Up Profit

The message on the 0845 number assures them their enquiry will be dealt with as soon as possible while the bank rakes in...

See the full content of this document

---