'Banks Misled Customers in Charging Row' ; Watchdog to Investigate Dealings of Two High Street Giants

Summary

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THE Financial Ombudsman Service has reported two banks to the City watchdog for failing to deal fairly with customers who have complained about account charges.

It became concerned after it found a number of customers from the two banks had not been told correctly of their rights to take complaints to the ombudsman service.

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Extract

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'Banks Misled Customers in Charging Row' ; Watchdog to Investigate Dealings of Two High Street Giants

An FOS spokeswoman said: 'We have contacted the Financial Services Authority about a couple of banks we are awar...

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