Dear Sir, Pardon Me for Breathing but I'm Alive ; When a Grieving Widow Tried to Help Her Late Husband's Hospice, Her Bank Returned the Cheque Stamped 'Deceased'. It Was an Insensitive Blunder. But As Call Centres Are Moved Abroad to Cut Costs, There Could Be Many More

Mail on Sunday › January 13, 2004

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Summary

Complaints about shoddy service from banks and other financial companies hit new heights last year. And it's about to get worse. Consumer groups warn that as banks and other institutions embark on rounds of savage cost-cutting such as shifting thousands of customer service jobs to Asia standards are set to slump even further.

Barclays is the latest in a string of financial companies to announce that 500 office jobs are being switched to India, but union representatives estimate that up to 6,000 jobs could eventually go from the bank.

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Extract

Dear Sir, Pardon Me for Breathing but I'm Alive ; When a Grieving Widow Tried to Help Her Late Husband's Hospice, Her Bank Returned the Cheque Stamped 'Deceased'. It Was an Insensitive Blunder. But As Call Centres Are Moved Abroad to Cut Costs, There Could Be Many More

Prudential, Lloyds TSB, Norwich Union, HSBC and Abbey are also trying to cut costs by moving jobs overseas part of an exodus that could cost 60,000 Britons their jobs as the w...

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