Working a Passage to India ; Overseas Call Centres Are Bad for Customers, Say Critics. One Small Building Society Disagrees
Mail on Sunday › November 01, 2004
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Summary
What could be more British than the Kent Reliance building society?
The very name reflects solid values with its headquarters set in the Garden County overlooking the Medway and historic Royal Dockyard at Chatham.See the full content of this document
Extract
Working a Passage to India ; Overseas Call Centres Are Bad for Customers, Say Critics. One Small Building Society Disagrees
But the powerhouse of its business is now 5,000 miles away in an office with a view of coconut palms.
Kent Reliance is one of the few mutually owned UK financial services businesses to have embraced the idea of outsourcing t...See the full content of this document
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