Top Bosses Rapped in Mis-Selling Fiasco ; 'Get a Grip On Endowment Complaints' Warns the Fsa
Mail on Sunday › August 01, 2005
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Summary
THE bosses of building societies, banks and insurers that sell endowments have been ordered to take personal control of their complaints handling as part of a major clampdown by the Financial Services Authority in the mis-selling scandal.
Financial Mail has seen a letter that is being sent to 80 chief executives in which the City watchdog warns that it holds them responsible for the way complaints are being handled.See the full content of this document
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Top Bosses Rapped in Mis-Selling Fiasco ; 'Get a Grip On Endowment Complaints' Warns the Fsa
The authority is expecting a flood of new complaints from consumers who were missold endowments in the late Eight...
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