Refund Firm Slow to Pay Its Own Bills ; 'Fighter for Consumer Rights' Leaves Its Clients Unprotected

Summary

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R. T. writes: I received a phone call from a company called Cancel Your Loan, and was persuaded to pay Pounds 790 by credit card to see whether I had been overcharged on my mortgage.

After the call I told my partner and she went ballistic. I rang the company and cancelled within two hours of the initial conversation. I also emailed. Next day, Cancel Your Loan told me that I would receive a refund cheque, but nothing arrived. After weeks of being fobbed off, I was told that there would be no refund because I had not put my request in writing. Then I was told that a refund would come from a different company called UK Search Limited, but I have still not been repaid.

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Refund Firm Slow to Pay Its Own Bills ; 'Fighter for Consumer Rights' Leaves Its Clients Unprotected

CanCel Your loan is just a trading name used by a Birmingham company called Total Refund limited. It is licensed as a claims manageme...

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