Thieves Used My Credit Card. What Can I Reclaim? [Eire Region]

Mail on Sunday › July 26, 2009

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Q My credit card was recently stolen. It was a couple of weeks before I realised my loss and in that time, a significant amount of money had been withdrawn from the account. The bank claims I will have to bear the loss myself because whoever withdrew the money seems to have had access to my PIN. I had insurance but the insurance company is also refusing to pay. Have I any means of redress?

A Your best option is to take the case to the Ombudsman for Financial Services. Before you do so, you need to exhaust all of the complaint procedures offered by the bank and the insurance company.

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Thieves Used My Credit Card. What Can I Reclaim? [Eire Region]

But you shouldn't hold out too much hope of success. According to one bank official, the Ombudsman has, in similar cases, always found against complainants where both the credit card and PIN number were used in the fraudu...

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